Privacy Policy
This Privacy Policy outlines how Complete Technologies N.V., operator of Lucky Hills Casino, collects, uses, and protects the personal data of registered players.
1. Data Collected
- Identification data: email address, date of birth, residential address, phone number.
- KYC documents: government-issued ID and proof-of-address documentation, requested before the first withdrawal.
- Financial data: deposit and withdrawal method details (Interac, cards, e-wallets, cryptocurrency wallet addresses).
- Account activity data: gameplay history, bonus participation, VIP tier status, and support interactions.
2. Purpose of Processing
- Account creation, login, and profile management
- Identity verification (KYC) prior to withdrawal approval
- Processing deposits and withdrawals
- Administering the welcome package and Luckyway VIP program
- Regulatory compliance under the Curaçao Gaming Control Board authorization
3. Data Security
Standard industry security measures are used to protect account and payment data. Documents uploaded for KYC verification are recommended to be submitted via desktop browser, where the upload interface is easier to navigate.
4. Data Sharing
Personal data may be shared with payment processors, identity-verification providers, and regulatory authorities as required for compliance and fraud prevention. Data is not sold to unrelated third parties.
5. Player Rights
Players may contact support to request access to, correction of, or deletion of their personal data, subject to the operator's regulatory record-keeping obligations.
Questions about this policy can be directed to Lucky Hills Casino support via live chat or email.